Privacy Policy

Privacy Policy

Pravila privatnosti

Velinac d.o.o. is dedicated to protecting your privacy. Contact us if you have any questions or concerns regarding the use of your personal data and we will be happy to assist you.

By using this website and/or our services, you consent to your personal data being processed in the manner described in this Privacy Policy.


  1. Definitions used in this Privacy Policy

  2. Data protection principles we apply

  3. What are your rights regarding personal data

  4. Which personal data do we collect about you

  5. How do we use your personal data

  6. Who else has access to your personal data

  7. How do we protect your personal data

  8. Cookie information

  9. Contact information


Personal data – all information relating to an identified or identifiable natural person.

Processing– any operation or set of operations performed on personal data or on sets of personal data.

Data subject – a natural person whose data is being processed.

Child – natural person under the age of 16.

 2. data protection principles

We promise to adhere to the following data protection principles:

  • Processing is lawful, fair and transparent. Our processing activities have a legitimate basis. We always consider your rights before processing personal data. We provide you with information on processing on your request.

  • Processing is limited by its purpose. Our processing activities are in accordance with the purpose for which the personal data has been collected.

  • Processing is completed using the minimum amount of data. We collect and process the minimum amount of your personal data needed for any purpose.

  • Processing is limited by a time interval. We do not keep your personal data longer than necessary.

  • We do everything to ensure data accuracy.

  • We do everything to ensure data integrity and confidentiality.

 3. data subject rights

The data subject has the following rights:

  1. Right to information – it is understood that you have the right to know whether your personal data is being processed or not; which data has been collected and from where, why and by whom your personal data is processed.

  2. Right to access – it is understood that you have the right to access the data collected about you and from you. This includes the right to request and receive a copy of your personal data we collected.

  3. Right to rectification – it is understood that you have the right to request rectification or erasure of your personal data which is inaccurate or incomplete.

  4. Right to erasure – it is understood that you can request erasure of your personal data from our records in specific circumstances.

  5. Right to restriction of processing – it is understood that, provided certain requirements are met, you have the right to restrict the processing of your personal data.

  6. Right to object to processing – it is understood that, in certain cases, you have the right to object to processing of your personal data, for example in case of direct marketing.

  7. Right to withdraw consent – you have the right to withdraw any consent to process your personal data.

  8. Right to object to automated processing – it is understood that you have the right to object to automated processing, including profiling; and to not be the subject of a decision based solely on automated processing. You may exercise this right in every case when there is a profiling outcome which causes legal effect concerning or partially applying to you.

  9. Right to data portability – you have the right to receive your personal data in a machine-readable format or, if possible, to directly transfer the data from one processor to another.

  10. Right to lodge a complaint – in case we reject your request guaranteed by the right to access, we will submit a reason for doing so. If you are dissatisfied with the way we treated your request, please contact us.

  11. Right to receive assistance from a supervisory body – it is understood that you have the right to receive assistance from a supervisory body as well


Submitted information – Information you have provided us

This can be your e-mail address, name, billing address, residence address, etc. – mostly information necessary for us to deliver the product/service or to improve you user experience. We store information so that you can comment or perform other activities on the website. This information implies, for example, your name and e-mail address.

Automatic information – Information about you collected automatically

This implies information automatically stored via cookies or other session tools. For example, information about your shopping cart, your IP address, shopping history (if any), and so on. This information is used to improve user experience. When you use or view content on our website, your activities must be registered.

Partner information – Information from our partners

Partner information – Information from our partners
We collect information from our verified partner provided that they have the legal basis to share this information with us. This is information either directly provided by you or collected on other legal grounds.

Publicly available information

We can collect information about you that is publicly available.


We use your personal data with the aim to:

  • provide our service. This includes examples of registering your order; providing other products and services you request; providing promotional items at your request and communicating with you about these products and services; communicating and interacting with you; informing you about changes to any services.

  • improve your user experience;

  • fulfil legal or contractual obligations.

We use your personal data on the basis of legitimate reasons and/or with your consent.

Based on contract conclusion or fulfilment of contractual obligation, we process your data for the following purposes:

  • to identify you;

  • to provide you a service or to send/offer you a product;

  • to communicate with you for sales or invoicing purposes;

Based on legitimate interest, we process your personal data for the following purposes:

  • to send you personalised offers* (our offers and/or offers from our carefully selected partners);

  • to manage and analyse or client database (shopping behaviour and habits) with the aim of improving the quality, diversity and availability of products/services we offer/provide;

  • to conduct customer satisfaction polls;

Until you inform us not to, we aim to offer you products/services similar or identical to the ones from your purchase/search history in accordance with our legitimate interest.

With your consent, we process your personal data for the following purposes:

  • to send newsletters and campaign offers (our offers and/or offers from our carefully selected partners);

  • for other purposes for which we have obtained your consent.

 We process your personal data to meet legal requirements and/or use your personal data for options provided by the law. We reserve the right to anonymise collected personal data and use such data. We will use data outside the Policy framework only when the data has been anonymised. We store your billing information and other information collected about you for as long as it is necessary for accounting purposes or other legal obligations, but not longer than that.

We may process your personal data for additional purposes not in accordance with the initial purpose for which the data has been collected. To do that, we ensure the following:

  • the connection between the purpose, context and nature of personal data is adequate for further processing;

  • further processing will not harm your interests in any way; and

  • processing is always protected in a certain way.

We will inform you about further processing and purpose.


We do not share your personal data with unknown entities. In certain cases, personal data is submitted to our trusted partners with the aim to provide adequate services or improve user experience. We share your personal data with:

Our processing partners:

  • Euroart93 d.o.o.

Our business partners:

  • Courier services

We work only with processing partners who are able to provide an adequate level of protection for your personal data. Your personal data is published to third parties or public officials when we are obliged to do so by the law. We can disclose your personal data to third parties if you have given consent for it or if there is another legal basis to do so.


We do our best to keep your personal data safe. We use safe protocols for communication and data transfer (such as HTTPS). We use anonymity and pseudonyms where appropriate. We monitor our systems for risks of vulnerability and attacks.

Although we are making our best efforts, we cannot guarantee full information security. However, we promise to inform the competent authorities in the event of a data breach. We will also inform you of any threat to your rights or interests. We will take all reasonable measures to prevent security breaches and provide assistance to competent authorities if the breach occurs. If you have a user account with us, remember to keep your username and password confidential.


We do not intent to collect or gather information about children. We do not target children with our services.


We use cookies and/or similar technology to analyse user behaviour, manage the website, monitor user movements and collect information about other users. This is done with the aim to personalise and improve user experience.

Cookies are small textual files stored on your computer. Cookies store information which helps the website to operate. We are the only ones with access to cookies from our website. You can control your cookies on the browser level. Choosing to disable cookies may interfere with the use of certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are needed for you to use important functions on our website, such as login. These cookies do not collect any personal data.

  • Functional cookies – these cookies provide functionalities to give you a more pleasant service experience and provide functionality personalisation. For example, they may remember your e-mail in forms so you do not have to re-enter it next time.

  • Analytical cookies  – hese cookies are used to monitor the use and performance of our website and services.

  • Advertising cookies – hese cookies are used to deliver ads relevant to you and in accordance with your interests. Additionally, they are used to limit the number of times you saw the ad. They are most often placed on the website by the advertising network with permission of the site operator. These cookies remember that you have visited the website and this information is shared with other entities, such as advertisers. Targeting and advertising cookies are often related to the website functionality provided by other entities.

You can remove cookies stored in your computer by adjusting the browser settings. Alternatively, you can control third party cookies by using privacy-enhancing platforms such as ili For more information about cookies, check

We use Google Analytics to measure the visits and activity on our website. Google has their own Privacy Policy which is available ovdje. If you want to opt out from being monitored by Google Analytics, visit the Google Analytics opt-out stranicu.


Zorica Butorac


We reserve the right to change the Privacy Policy.

The latest changes were made on 28.05.2018.





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Ljudevita Posavskog 29
10 360 Sesvete
+385 1 2005 605
+385 1 652 1829


VELINAC d.o.o.
Anke Krizmanić 8
10 360 Sesvete
+385 1 2007 115

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